Improving customer journeys boosts satisfaction by 20%, revenue by 15% and reduce service costs by 20% but many struggle with journey maps.

This model spans the full customer journey. Only 30% of sales teams align with marketing. A 5% boost in retention can raise profits by 95%.

Align sales with clients' emotions. 68% spend more with brands that understand them; 92% repurchase after positive experiences.

Engage in open dialogue to build relationships and meet customer needs, focusing on their challenges and goals, not just product features.

Prioritising client needs and satisfaction is key. Great customer service retains loyalty, with 95% of consumers agreeing it's critical.

Loyal clients not only tend to spend more but are also less sensitive to price changes, making them essential for sustained success.